InformationDeliveryDelivery within the UKOur default courier is Royal Mail. We currently offer Tracked 48 & Tracked 24 postage within the UK. Postage fees are determined by the courier. If you would prefer your order to ship with a Courier please inform us before completing your order. - Standard Tracked 48 Delivery to the UK is free for orders over £35!
Delivery overseasWe currently deliver Retail Orders to overseas destinations using Royal Mail which is then passed onto your local Postal Service. The service is not tracked unless you select this option at checkout. If you would prefer your order to ship with a Courier please inform us before completing your order. You will be liable for any additional customs charges incurred as these are not calculated or included in the costs of your order. - Standard Untracked Delivery is free for orders over £75 for International Retail Customers!
We currently deliver Trade Orders to overseas destinations using DHL. This service is a tracked service. You will be liable for any additional customs charges incurred as these are not calculated or included in the costs of your order.
ReturnsEligibilityWe are happy to provide a refund within 28 days of purchase. Products must be unused, in a saleable condition and in their original undamaged packaging. If your item is faulty please email us via the Contact Us Page and we’ll arrange for a replacement to be sent out to you as quickly as possible. How to return a productIf you are choosing to return an item, please email us via the Contact Us Page and let us know the reason for the return. We will send you a returns form, which must be returned with the product for a refund. Postage of returns when the item is not faulty will be at your cost. IndigoBlu Address for Returns: IndigoBlu HQ - Returns
Unit 9, Ebor Court
Randall Park Way
Retford
DN22 7WF Refunding your orderRefunds will be processed as soon as we receive and have inspected the item. Please make sure you get a proof of postage when you send your return to us, and keep it until your refund has received. PaymentDebit/credit cardPayments from debit/credit cards are available at checkout. PayPalCurrently PayPal is our primary payment method. PayPal offers many different ways to pay including debit/credit cards of many types, PayPal balance and Pay in 3 which means you can pay for your order over 3 payments. Bank TransferThis feature is mainly available for Trade Customers. If you select this option as a Retail Customer our Bank Details will appear on the screen once you've finished Checkout. We can't process your order until we see the Bank Transfer has been complete. Event cancellation A deposit of £50 is non-refundable for our Dirty Weekends and Retreats.
An amount of £37.50 for our 1 Day Retford Class is also non-refundable.
Any refunds will be dependent on the vacant place being filled and at the discretion of IndigoBlu, but cannot be made within 10 days of the commencement of the workshop, Unfortunately, no exceptions. In the unlikely event that we have to cancel your workshop a full refund will be made or an alternative date will be offered in lieu. Data Protection The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, processing your order) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws. Privacy PolicyYou and your personal data will be protected by the EU General Data Protection Regulation (which is otherwise known as GDPR) and the Data Protection Act 2018. We refer to this legislation as data protection laws. IndigoBlu Limited is a data controller of your personal data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result. Your personal data will be retained by us for the period referred to in our Privacy Policy. You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us. Please also let us know if you believe the personal data we are holding is inaccurate, out of date or incomplete. You may contact us by e- mail alfie@indigoblu.com, telephone +44 777 701980 or post to Data Controller, IndigoBlu Limited, The Cottage, Whitehouses, London Road, Retford, Notts, DN22 7JG. If you have any complaint about the way in which your personal data has been dealt with, please let us know by e-mail to alfie@indigoblu.com. We will investigate and respond to you as soon as we reasonably can. | 
